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Questions about installations
How do I install the wheel alignment software?
To install the wheel alignment software, please follow the guide below (pdf download). If you still have problems with the installation, please contact us via our contact form or send us an e-mail to service@wmswagner.de.
How do I install the WMS DATA database?
To install the WMS-DATA database, please follow the guide below (pdf download). If you still have problems with the installation, please contact us via our contact form or send us an e-mail to service@wmswagner.de.
Questions about connection with transducers
The Bluetooth connection is lost - how can I restore it?
To restore the Bluetooth connection, please follow the guide provided here (pdf download). If the BT connection still cannot be restored, please contact us via our contact form or send us an e-mail to service@wmswagner.de.
The transducer is not recognized by the PC even though it is connected by cable.
To establish the cable connection, please follow the guide provided here (pdf download). If the connection still cannot be established, please contact us via our contact form or send us an e-mail to service@wmswagner.de.
How do I set the transmission mode on the transducer?
To set the transmission mode on the transducer, please follow the guidelines provided here (pdf download). If you have any problems despite following the guide, please contact us via our contact form or send us an e-mail to service@wmswagner.de.
Other questions
I would like to replace the computer of my wheel aligner.
Can I use a third-party computer for this?
We generally advise against using a third-party computer with WMS wheel aligners. The WMS computers are specially selected for use with the wheel aligner. We cannot guarantee that a third-party computer will also work with the device. Nor can we offer any service in the event of problems with the third-party computer. So if you want to replace the computer of your wheel aligner, it is advisable to use a replacement computer from WMS. If you are interested, simply send us an e-mail to service@wmswagner.de or a message using the contact form.
Windows wants to perform a software update. What should I do?
Please do not update Windows on your wheel alignment computer. This can lead to incompatibility with the wheel alignment software.